Order cancellation

Cancellation policy and cancellation form

Consumers are entitled to cancel in accordance with the following condition. Here, consumer refers to any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or self-employed activity:

Cancellation policy/Right to cancel

You have the right to cancel this contract within 14 days without stating reasons. The cancellation period amounts to 14 days from the day on which you or a third party named by you, who is not the carrier, has received possession of the last good. To exercise your right to cancel, you must inform us (Airfect sleep & comfort GmbH, owner: Markus Dietrich, Karl-Schurz-Str. 23a, 33100 Paderborn, Germany, tel.: 05251-58677, email: info@airfect.de) of your decision to cancel this contract by sending a clear declaration (e.g. a letter sent by mail, fax or email). To do so, you can use the enclosed template cancellation form, although this is not required. In order to comply with the cancellation period, it is sufficient that you send the notice of your intention to exercise your right to cancel prior to expiry of the cancellation period.

Consequences of cancellation

If you cancel this contract, we must repay you all payments that we received from you (excluding additional costs that arise if you opted for a different type of delivery than the cheapest standard delivery option offered by us), without delay and no later than 14 days from the day on which we receive your cancellation notice. To settle this repayment, we will use the same payment option that you used in the original transaction, unless otherwise expressly agreed with you; in no circumstances will you be charged fees as a result of this repayment. We may refuse the repayment until we have received the goods or until you have provided evidence that you have sent back the goods, depending on which occurs sooner.

You must return or hand over the goods to us without delay, in any case no later than 14 days from the day on which you inform us of the cancellation of this contract. The period is deemed observed if you send the goods before expiry of the period of 14 days. You must only pay for any value loss of the goods if this value loss is attributable to an action unnecessary for checking the quality, properties and functioning of the goods. End of the cancellation policy

Cancellation form

If you wish to cancel the contract, please complete this form and return it to us.


Airfect sleep & comfort GmbH
Karl-Schurz-Str. 23a
33100 Paderborn
Email: info@airfect.de

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)



Ordered on (*) ____________ / received on (*) __________________

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for paper-based notices)


(*) Please strike through as appropriate