General questions

Which payment methods are offered?

You can pay simply and securely via PayPal or via Klarna. With Klarna you have the choice between the following payment options:

  • bank transfer,
  • direct debit,
  • credit card (Visa or Mastercard),
  • hire purchase,
  • purchase on account

How long does delivery take?

Delivery within Germany usually takes 1-2 working days. On public holidays, order processing may take 1-2 days longer. Delivery outside Germany usually takes 2-4 working days.

Is it possible to track my delivery?

In general, you will receive a separate e-mail with a tracking number from our shipping partner DHL. This allows you to check the status of your delivery at any time.

Do you also ship abroad?

We are currently shipping to the following countries: Germany, Switzerland, Austria, Italy, Netherlands, Belgium, Denmark, Sweden, France, Luxembourg, Poland and Czech Republic.

What do I have to do in order to return my product?

In case you do not like your airfect product and you have purchased it directly in our online shop, please write us a message. Afterwards, we will send you a return label free of charge for returns within Germany.

What is the warranty period for your products?

All our products are subject to the legal 2 years warranty for production defects. We grant an extended warranty period of 5 years on the spring cores inside our airfect pillows. This guarantee is valid in case of spring fractures or production-related defects that significantly affect the lying characteristics.

Do you have shops nearby where I can test your products?

All airfect products can be experienced live, tested and of course purchased at our two “offline locations”:
Paderborn: Karl-Schurz-Str. 23a, 33100 Paderborn
Kassel: Wilhelmsstr. 2, 34117 Kassel

Where can I rate my airfect product?

We appreciate your feedback very much! Each product can be reviewed on its respective product page.

What is coc cotton?

coc stands for controlled organic cultivation.
The use of chemical fertilisers, defoliants and synthetic pesticides is not allowed for this cotton. In order to be called coc cotton, the soil has to be unsprayed at least three years, only natural fertilizers like manure or mulch may be used and the weeds have to be removed mechanically.
Furthermore, social aspects are also taken into account during production and processing. By dispensing with chemicals, workers are not exposed to any health-threatening substances, they are paid fairly and social standards such as access to housing or the ban of child labour must be observed.

Questions about our airfect pillows

Which is the right pillow for me?

Sleep is individual. For this reason, we have now developed 5 different versions. In case you are not sure about the right choice of pillow, we will gladly help you. Just send us an email or give us a call.

Why do you sleep better on airfect?

Our airfect pillows are available in many different designs. They are tailored to your individual needs. The built-in components, such as the pocket spring core and foam, are manufactured according to the latest standards applying meticulous care. Together they provide our pillows with unique comfort and breathability.

May I test my airfect pillow?

Yes, you are allowed to! In case you do not like your pillow, you are allowed to return it within the first 14 days.

How do I clean the airfect pillow?

The airfect pillows are not suitable for the washing machine due to their special construction. The materials used make all airfect pillows antibacterial and the pocket spring cores ensure a dry bed climate. All pillows will be delivered with a washable tencel cover, washable at 60° degrees. For further information please read our care guide.

What are the dimensions of the pillow?

  • airfect Original: 15cm (h) x 72cm (w) x 40cm (l)
  • airfect Bio: 10cm/15cm (h) x 72cm (w) x 40cm (l)
  • airfect Select: 13cm (h) x 72cm (w) x 40cm (l)
  • airfect Light: 15 cm (h) x 72cm (w) x 40cm (l)
  • airfect Bio Plus: 14cm (h) x 72cm (b) x 40cm (l)
  • How do I cover the pillow?

    All airfect pillows will be delivered with a removable and washable cover. In addition, you can get custom-fit jersey covers in the airfect shop.

    Do you feel the spring core inside the airfect Original or airfect Select pillow?

    While sleeping you will not notice the pocket spring core, because we use extremely thin and sensitive spring cores. You will only feel the advantages and benefits of the pocket spring core when you sleep.

    Questions about our airfect sofa bed

    What is special about the airfect sofa bed?

    In just 4 seconds, the sofa is transformed into a bed with just a single movement. The fabric is also stain resistant. Milk drinks, desserts, chocolate or juices containing fruit acid can be removed without residue and with minimal effort.

    What are the dimensions of the sofa bed?

  • height of armrests: 57cm
  • height backrest: 82cm
  • depth: 103cm
  • deep seat: 56cm
  • wide armrests: 15cm
  • sofa width with 140 cm bed surface: 190cm
  • sofa width with 160 cm bed surface: 210 cm
  • How do I clean my sofa?

    The fabric is protected against stains by a permanent finish. Any soiling can be easily removed with a damp cloth.

    What is the weight of the sofa?

    Our sofa bed is available in two widths:
    The small sofa (140 cm lying surface) weighs approx. 105 kg.
    The large sofa (160 cm lying surface) weighs approx. 120 kg.